Help/FAQs

Help/FAQs

FAQ's

Purchase Terms & Conditions

  1. Production Variance (e.g. Colors, Placement, Scale, Print Materials)
  2. Payments
  3. Order Cancellations
  4. Processing Times/Delivery Dates
  5. Damaged Shipments
  6. Returns & Exchanges
  7. Intellectual Property
  8. Promotional Use
  9. Privacy and Personal Information
Printing more than one side from the BASICS Collection?
Use the multi-placement coupon code to save!

MINIMUM ORDER QUANTITIES

Customizable Apparel & Accessoires
  • BASICS Collection – No minimum order, select from our collection of most popular items.
  • Request Quote/GIANT Catalog – Use the quote request form (and optional GIANT Catalog) for a minimum of one dozen pieces for the lowest prices and largest selection of blank product brands, styles, colors, and sizes.
Ready-to-Wear (RTW) Apparel
No Minimum & Free Shipping
 
Ready-to-Wear (RTW) Apparel: 
No minimum
Embroidery:  The embroidery minimum is by the number of pieces (not dollar value).
Custom DTF Transfers:  No minimum
 

TURNAROUND TIME

Turnaround time is the processing and handling time from when your order is paid until when we ship out.

If you have a specific delivery date requirement, let us know BEFORE placing your order and we will do our best to accommodate you with a no-fee turnaround commitment date. Additionally, expedited shipping services may be available for a fee.

CUSTOM ORDERS – Please allow approximately 10-15 business days to turnaround, although we are frequently under that time frame.  Time allows for review of artwork (and potential issues), procuring blank merchandise from our distributors, and scheduling into the appropriate print method production run. However, we exceed that time frame as we are able. 

RTW – “Ready-to-wear” (RTW) means the item is a stock DESIGN, not custom. It means “print on demand (POD)”, and NOT synonymous with on the shelf, ready-to-ship. The ordinary turnaround for RTW is 3-10 business days.   (Note a possibility of backorder from  blank product our distributor.)

 SHIPPING, HANDLING, PICKUP

FREE SHIP TO ANYWHERE IN THE U.S.A.
  • Custom Apparel & Accessories – FREE Economy Delivery
  • Ready-to-Wear (RTW) – FREE Economy Delivery
  • We ship from Chicagoland.
  • Free shipping services are UPS or USPS 3-5 business day ground service (or comparable).
  • Expedited shipping may be available for a fee. Please check with our support team.
LOCAL PICKUP

We are located in Palatine, Illinois. However, we do not have a public space. Pickup may be arranged by appointment only.

TRACKING

Shipment tracking information will be emailed and also available through your Zwik.com login.

QUOTE REQUEST (& GIANT CATALOG)

  • Quote Request & Upload Form – specify your print job requirements
  • GIANT Catalog (optional) – select blank product, create shopping list
  • You will receive a quote that includes pricing for both blank product and printing.

SUBMITTING ARTWORK

ARTWORK REQUIREMENTS
If you are unsure about the resolution or any aspect of your artwork, PLEASE ASK! We’re here to help.
File Format
Preferred file formats are SVG or PNG. (Other formats will be accepted, including PDF, JPG, JPEG, TIF, and TIFF.)
Image Resolution

Bitmap files are recommended to be 300ppi resolution at the enlarged print size for best quality results. That means, for example, if your image is going to be 8″ x 10″, then the pixel dimensions you should find in file properties would be (8″ x 300ppi) x (10″ x 300ppi) = 2400 x 3000 pixel dimension for the highest quality.

HOW TO SUBMIT ARTWORK
BASICS Collection Purchase
If you are ordering from BASICS, then Zwik Designer will be the normal process to submit your artwork.  However, for various reasons, you may elect to use the Quote Request & Upload Form for ARTWORK ONLY. In that case, use the dummy image placeholder(s) in Zwik Designer so that printing costs can be properly calculated for the order (refer to Zwik Designer – HELP).
GIANT Catalog Purchase
Use the Quote Request & Upload Form for submitting your artwork. However, if you elect to use Zwik Designer as your design tool, then follow these GIANT Catalog with Zwik Designer instructions to send your artwork directly form Zwik Designer.
Any Type of Quote
You may use the Quote Request & Upload Form for any type of price quote (even if you don’t see the product in our catalog), or for any information request.
 

ZWIK DESIGNER

Zwik Designer serves 2 general functions

  1. A customization tool where your artwork can be created, imported and edited
  2. The ordering vehicle for all purchases from our BASICS Collection.  Zwik Designer captures ALL required order information:
    • Blank Product Style (SKU)
    • Quantity
    • Colors
    • Sizes
    • Printing Information
    • Price Calculation – of all the above for the item being ordered
For more information

SIZE (Apparel Measurement & Fit)

Help with finding your size can be found here.

COLOR (All Color Representations)

Information about normal color variations can be found here.

PRINT METHODS

Unless specifically selected or otherwise agreed to, Zwik shall determine the most appropriate printing method for any specific job order.  Typical print methods include screen printing, DTF, HTV and sublimation. 

Factors that affect print method selection include production quantity, efficiency, number of colors, type of colors, design complexity/detail, and materials availability.

Print methods we utilize meet or exceed quality standards of detail, color, feel, washability and durability.  Various print methods differ from each other in their characteristics. 

Print methods include (but are not limited to):

  • Screen Printing (Silkscreen, Serigraph)
  • HTV (Heat Transfer Vinyl)
  • Dye Sublimation
  • DTF (Direct to Film, Digital Transfer Film)
  • WTL (White Toner Laser)
  • DTG (Direct to Garment)
  • Plastisol Transfer
  • Other heat transfer methods
  • Crayon (no, just kidding, but we’ve done some nice stencil painted shirts)
embroidery

WASH INSTRUCTIONS (For Maximum Wear)

You can expect your Zwik printed garment to have the washability and durability of similar products.  The life of your printed garment can be extended and maximized by following these wash procedures:

  • Machine wash cold, inside out, with like colors
  • Mild detergent, do not bleach
  • Tumble dry, low heat
  • Do not iron decoration

Copyright & Trademark Complaints

Q:  How do I complain about an intellectual property violation?
A:  We endeavor to prevent unauthorized use of copyrights and trademarks.  Unfortunately, it is difficult to prevent them all with artwork presented to us from outside sources.  Please contact us with any issues and we will work in good faith to remedy them.

Freaky Deaky Zwik (trivia)

Q:  Is it true that the name “Zwik” would be considered “freaky deaky Dutch” by Austin Powers?
A:  Answer
Rev 091524
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