Help/FAQs

Help/FAQs

Printing more than one side from the BASICS Collection?
Use the multi-placement coupon code to save!
Customizable Apparel & Accessoires:
  • BASICS Collection – No Minimum & Free Shipping
  • BIG Catalog – Orders from the BIG Catalog less than a dozen pieces are subject to a $20 surcharge.  Free Shipping.
Ready-to-Wear (RTW) Apparel: 
No Minimum & Free Shipping
 
Ready-to-Wear (RTW) Apparel: 
No minimum
Embroidery:  The embroidery minimum is by the number of pieces (not dollar value).
Custom DTF Transfers:  No minimum
 
Details about the process here.
  • Use the “BIG CATALOG” – select blank product, create shopping list
  • Use the Quote Request & Upload Form – specify your print job requirements
  • Get a combined quote

SUBMITTING ARTWORK

ARTWORK REQUIREMENTS
If you are unsure about the resolution or any aspect of your artwork, PLEASE ASK! We’re here to help.
File Format
Preferred file formats are SVG or PNG. (Other formats will be accepted, including PDF, JPG, JPEG, TIF, and TIFF.)
Image Resolution

Bitmap files are recommended to be 300ppi resolution at the enlarged print size for best quality results. That means, for example, if your image is going to be 8″ x 10″, then the pixel dimensions you should find in file properties would be (8″ x 300ppi) x (10″ x 300ppi) = 2400 x 3000 pixel dimension for the highest quality.

HOW TO SUBMIT ARTWORK
BASICS Collection Purchase
If you are ordering from BASICS, then Zwik Designer will be the normal process to submit your artwork.  However, for various reasons, you may elect to use the Quote Request & Upload Form for ARTWORK ONLY. In that case, use the dummy image placeholder(s) in Zwik Designer so that printing costs can be properly calculated for the order (refer to Zwik Designer – HELP).
BIG Catalog Purchase
If you are following the BIG Catalog process, then the Quote Request & Upload Form will be the natural course for submitting your artwork. If, however, you elect to use Zwik Designer as your design tool, then follow these BIG Catalog with Zwik Designer instructions.
Any Type of Quote
You may use the Quote Request & Upload Form for any type of price quote or information request.
DTF Prints
Follow the prescribed DTF order process.

ZWIK DESIGNER

Zwik Designer serves 2 general functions

  1. A customization tool where your artwork can be created, imported and edited
  2. The ordering vehicle for purchases from our BASICS Collection that captures required order information:
    • Blank Product Style (SKU)
    • Quantity
    • Colors
    • Sizes
    • Printing Information
    • Price Calculation – of all the above for the item being ordered

 Go to HELP: Zwik Designer for more information, a user’s guide, and FAQ’s. 

 SHIPPING, HANDLING, PICKUP

TO ANYWHERE IN THE U.S.A.

We ship from Chicagoland

SHIPPING & HANDLING COST
  • Custom Apparel & Accessories – FREE Shipping
  • Ready-to-Wear (RTW) – FREE Shipping
HANDLING (PROCESSING) TIME
  • Custom product orders take typically 10-15 business days to turnaround, allowing for potential issues with artwork, procuring blanks from our distributors, and production.
  • “Ready-to-wear” (RTW) means the item is a stock design, not custom. It does NOT mean the same thing as “ready-to-ship”. The ordinary turnaround for RTW is 3-10 business days.  Our RTW is “print on demand” and there is a possibility of blank product backorder from our distributor.

If you have specific delivery date requirements (custom or RTW), let us know BEFORE placing your order and we will do our best to accomodate you. Additionally, expedited shipping services may be available.

  • DTF Transfer Film – Flat $12.45 per order, any quantity
LOCAL PICKUP

We are located in Palatine, Illinois. We do not have a public space – local pickup may be arranged by appointment only.

TRACKING

Shipment tracking information will be emailed and available in your Zwik.com account.

Help with finding your size can be found here.
Information about normal color variations can be found here.

PRINT METHODS

Unless specifically selected or otherwise agreed to, Zwik shall determine the most appropriate printing method for any specific job order.  Typical print methods include screen printing, DTF, HTV and sublimation. 

Factors that affect print method selection include production quantity, efficiency, number of colors, type of colors, design complexity/detail, and materials availability.

Print methods we utilize meet or exceed quality standards of detail, color, feel, washability and durability.  Various print methods differ from each other in their characteristics

Print methods include (but are not limited to):

  • Screen Printing (Silkscreen, Serigraph)
  • HTV (Heat Transfer Vinyl)
  • Dye Sublimation
  • DTF (Direct to Film, Digital Transfer Film)
  • WTL (White Toner Laser)
  • DTG (Direct to Garment)
  • Plastisol Transfer
  • Other heat transfer methods
  • Crayon (no, just kidding, but we’ve done some nice stencil painted shirts)
embroidery

WASH INSTRUCTIONS (for maximum wear)

You can expect your Zwik printed garment to have the washability and durability of similar products.  The life of your printed garment can be extended and maximized by following these wash procedures:

  • Machine wash cold, inside out, with like colors
  • Mild detergent, do not bleach
  • Tumble dry, low heat
  • Do not iron decoration

Freaky Deaky Zwik Trivia

Q:  Is it true that the name “Zwik” would be considered “freaky deaky Dutch” by Austin Powers?
A:  Answer

Copyright and Trademark Complaints

Q:  How do I complain about an intellectual property violation?
A:  We endeavor to prevent unauthorized use of copyrights and trademarks.  Unfortunately, it is difficult to prevent them all with artwork presented to us from outside sources.  Please contact us with any issues and we will work in good faith to remedy them.
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