Terms & Conditions

ACCURACY OF PRODUCTION (e.g. Colors, Placement, Scale, Print Materials)

ZWIK GRAPHIC REPRESENTATIONS
As much as we endeavor to minimize it, graphic representations on this website and submitted to the customer by Zwik in drafts, proofs, and mockups are approximate representations and may vary from the delivered physical product in exact colors, scale, placement, and print materials.

    • Website color representations may vary from an actual physical item based on many factors, including the monitor and graphic display properties of the user’s device, lighting, etc.
    • We can not be responsible for product color variations from graphic representations.
    • The Zwik Designer tool uses computer generated colors utilizing manufacturers’ provided Pantone PMS color codes, with their corresponding color names, that are not as accurate as photographs of the actual product or fabric swatches.  Certain colors, such as heather colors, may have even more pronounced differences.
    • Please refer to the manufacturers’ color photographs of their blank printable product and/or the fabric swatches for color representations that are more accurate than those displayed in Zwik Designer using computer generated Pantone PMS color codes.
    • Differences in equipment, processing and materials that may arise in the production of our products may necessitate reasonable variations that are considered to be normal and acceptable.
      While we endeavor to complete products as accurately to the original specifications as possible, there may be variations.
    • The scale of a design of an item may vary relative to the size of the base product being printed (e.g. the same design will appear at a different scale on a medium T-shirt than on an extra large).
    • Placement of the design on an item is approximate (e.g. the distance from the collar to the top of a chest design may not be held to precise measurement).
CUSTOMER SUBMITTED FILES, SPECIFICATION & REORDERS
  • Because of differences in equipment, processing, materials and other variables that may arise in the production of our products, reasonable variations are considered to be normal and acceptable.
  • While we endeavor to produce as accurately to the original specifications as possible, there may be variations.
  • Exact reproduction of colors, fine detail, design sizes, design placements and materials to match requested specifications, files, or previous orders is not guaranteed.

CRITICAL COLOR FIDELITY (Request Pantone)
Generally, printed colors will be approximate to artwork.  If a high degree of color accuracy is required for your design (e.g. corporate logo), contact our support and we may be able to accommodate your Pantone PMS color requests (extra fees may apply). 

PAYMENTS

Q:  What types of payments do you accept?
A:  Paypal and most major credit/debit cards.  We do not facilitate splitting payments at this time.

Q:  What if I’m having trouble with my credit card, gift card or coupon code completing the processing of a transaction?
A:  Make sure your billing address is correct, all fields are complete.  You can try clearing your browser cache, rebooting, or using a different browser or device.  It is sometimes the case that you need to call your credit card company to verify an online charge.  If all else fails, contact us and we’ll be happy to try placing a manual order for you!

Q:  When will my account be charged?
A:  Authorization Hold, Order Review & Acceptance:

Upon order submission, an authorization hold will be placed on your payment account.  Zwik will then manually review your submitted order.  For custom print purchases, we will verify the accuracy of the system color count and related print fee charges.

We will ensure the design quality is production ready, review availability of base products, inform you of any problems, and adjust fees accordingly before finalizing your charges.

ORDER CANCELLATIONS
Orders of ready-to-wear (RTW) items can be cancelled at anytime before the order has shipped with a 20% cancellation fee. Custom order items are subject to a 20% cancellation fee within the first 24 hours of the order, and may NOT be cancelled after the first 24 hours.

PROCESSING TIMES/DELIVERY DATES
CUSTOM APPAREL & RTW:  Time may be required to procure materials and for print production for BOTH custom orders AND ready-to-wear (produced on demand).  Please allow 2-3 weeks for processing (10-15 business days), although typically shorter.  Availability of printable blanks can fluctuate in supply channels at any given time.  We can work with you on offering faster alternatives, if necessary.

DTF:  Orders up to quantity 20 sheets will ship within 3 business days. Please allow up to 10 business days for large orders.

EXPEDITED: Upon arrangement, additional fees may apply.

TRACKING:  Shipment tracking numbers should be available from within your account after orders are shipped.

DAMAGED SHIPMENTS

When a shipment by common carrier has been received at the recipient address, any claim for damage or loss must be made by the recipient at the destination with the carrier, unless the shipment has been refused and sent back.

RETURNS & EXCHANGES
  • Customized apparel may be returned for defect or non-conformity to published size charts only.
  • If an item is defective, Zwik will pay for shipping the replacement, or issue an item refund, at Zwik’s discretion.
  • For ready-to-wear items ordered in the wrong size, we only allow exchanges. Items may be exchanged for a different size one time per order. Please measure and refer to the sizing guide or email us for assistance if a size is unclear. Zwik may, at its sole discretion, alternatively issue a refund credit if there is an issue with item availability. 
  • Ready-to-wear items returned for size must be in original, new condition – unwashed and unworn.  When exchanging for size, the customer is responsible for all return and replacement shipping charges.
  • Ready-to-wear exchange requests for size must be made within 15 days of delivery.
  • All return requests for defect must be made within 30 days of delivery.
  • To request authorization for return or exchange, send an email to [email protected] with your name and order number to receive return authorization and instructions.
  • Any returns not following these guidelines may be subject to return refusal or a restocking fee of up to 25%, at the full discretion of Zwik.
INTELLECTUAL PROPERTY

Buyer is responsible for holding relevant copyright or trademark rights or permissions for custom print order submissions.

PROMOTIONAL USE

Through purchase, buyer grants Zwik the right to acknowledge or display buyer’s finished product as example work, such as part of a work portfolio on Zwik’s website, and/or in other promotional materials.  We do not share your contact information with third parties.

PRIVACY & PERSONAL INFORMATION

Zwik.com adheres to the highest industry standards to protect your personal account information.

Your email address and other account data is not shared with any third parties.

When you complete a purchase, your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Rev.08.19.21