Help/FAQs
TABLE OF CONTENTS
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- Shipping & Handling, Pickup
- Pricing & Discounts
- Minimum Order Quantity
- Size Measurement & Fit
- Color Information
- Zwik Designer (online tool)
- Request for Quote
- Upload Graphics
- Email Graphics
- Artwork Submission Requirements
- Print Methods
- Wash Instructions
- Freaky Deaky Zwik
- Copyright and Trademark Complaints
SHIPPING/HANDLING
- FREE S/H for all orders over $150.
- Apparel & Accessories: Starting around $4.95 for most USPS First Class shipments (under 1 pound). We approximate your shipping charge close to our carrier’s ACTUAL COST, without profit built in. It is an estimation, and accuracy will vary.
- DTF Transfer Film: Flat $12.45 per order S/H, regardless of quantity. USPS Priority is typical shipping method for packages over 1 pound, First Class under 1 pound.
PICKUP
We are located in Palatine, Illinois. We do not have a public space. Order pickups may be arranged by APPOINTMENT ONLY by contacting support. Pickups may be subject to a pickup handling fee.
TRACKING
After shipping, there may be a delay in our manually posting the tracking data to your account.
QUANTITY DISCOUNT PRICING
Quantity discounts can be found directly in the printing prices, and thereby also reflected in the combined total of blank items plus printing. Blank items are already deeply discounted across all quantities.
- Basics apparel may NOT be purchased independently of decoration fees. The Zwik Designer tool and shopping cart will display the COMBINED price of blank product and printing/decorating fees. (Zwik Designer will display the blank item price, the printing price calculation, AND combined price in different areas of the program.)
- BIG Catalog orders will be 2 separate orders. One for the blank apparel order and one for the printing order (whether placed through Zwik Designer or through customer service).
PRINT PRICING
- The price table for just the printing of apparel and accessories can be found in the Zwik Designer program (product tab in menu, then click on “Details” for print price table).
- Printing more than one side? Get discounts at checkout on multi-location print placements (e.g. front AND back), see coupon codes.
- Custom DTF transfer pricing is here.
- BASICS – NO minimum
- BIG Catalog – $100 minimum purchase, huge selection, lowest prices
Custom DTF Transfers: NO minimum
If you don’t see an item you are looking for, contact us and we will do our best to find it. We have broad access to a wide variety of printable blank styles and major brands at great prices. We can order from most major distributors with fast delivery.
User designs may be created, uploaded, and edited in the Zwik Designer customization tool that can be opened after selecting a product to customize.
Options for Zwik Designer help:
- Click: Help for Zwik Designer
- Use our Contact us form for any questions or problems about using the Zwik Designer online tool.
To upload your artwork through Zwik Designer, find the “Upload” button under the “Images” menu tab. It may then be edited in Zwik Designer.
MONEY SAVING TIP: If printing more than one side, use the multi-placement coupon code when checking out.
A: Yes
A: Yes, in Zwik Designer go to the “Images” tab in the menu and select “Upload” button (refer to “Upload” section below)
A: Yes (read relevant instructions below).
When ordering from our Basics collection and emailing artwork, you still must go through Zwik Designer to properly calculate pricing and place your order by using a placeholder image.
Use the graphic placeholder image for each print location in the design mockup that you are emailing in order to properly calculate pricing. The placeholder image can be found under the “images” tab.
- You can work with our customer support directly to entirely arrange your order, emailing artwork (easiest).
- You can use Zwik Designer just to see the print price calculation (Not saving or submitting. Can select any random image in print locations just to calculate price.) and then arrange and place your printing order through customer service.
- You can use Zwik Designer for print price calculation AND to place the printing part of your order through Zwik Designer, while separately emailing your artwork instead of uploading. (Use placeholder image in mockup print locations to properly calculate price. Refer to screenshot above to locate placeholder image.)
Just use “email” button when selecting catalog item to add to cart (instead of uploading in Zwik Designer).
Submit your graphic files by upload to Zwik Designer, or email to [email protected] with your order information. We can accept most file formats. Preferred vector formats are SVG and PDF. Preferred bitmap formats include PNG, JPG, JPEG, TIF, and TIFF. Bitmap files are recommended to be 300ppi resolution at the enlarged size f top be printed for the highest quality results (or at least 200ppi resolution for good results). The quality of product results from original images below 200ppi is at buyer’s risk. If you are not sure about resolution, ASK FIRST!
Unless otherwise agreed to between buyer and Zwik prior to the production of an order (typically by specific customer request) Zwik shall determine, at its discretion, the best printing method to be utilized for any specific job order.
Factors that affect print method selection include quantity, number of colors, type of colors, and design complexity/detail.
Print methods we utilize meet a minimum standard of quality in detail, color, and washability/durability. Characteristics may differ from each other in ways such as the “hand” or feel of the print. Please let us know if you have a print method preference or questions when you place your order (before it is printed).
Print methods include (but are not limited to):
- Screen Printing (Silkscreen, Serigraph)
- HTV (Heat Transfer Vinyl)
- Dye Sublimation
- DTF (Direct to Film, Digital Transfer Film)
- WTL (White Toner Laser)
- DTG (Direct to Garment)
- Plastisol Transfer
- Other heat transfer methods
- Crayon (no, just kidding, but we’ve done some nice stencil painted shirts)
You can expect your Zwik printed garment to have the washability and durability of similar products. The life of your printed garment can be extended and maximized by following these wash procedures:
- Machine wash cold, inside out, with like colors
- Mild detergent, do not bleach
- Tumble dry, low heat
- Do not iron decoration