Help/FAQs

TABLE OF CONTENTS

PRODUCT SELECTION & AVAILABILITY

If you are looking for an item you don’t see, contact us and we will do our best to add any item you desire to the website for you in a timely manner.  We have broad access to a wide variety of printable blank styles and major brands at great prices.  We can order from most major distributors with fast delivery.

Availability of sizes and colors of all products can fluctuate in distribution channels at any given time, we can work with you on offering alternatives when required. 

Sizing charts and information can be found here.
Customizable items:  Items that have minimum order requirements are for all colors and sizes COMBINED of that specific style (SKU).  All items that do NOT have a minimum ordering quantity can all be found here.
Ready-to-wear:  RTW items do NOT have any minimum order quantity requirements.

PRICE CALCULATION & QUANTITY DISCOUNTS

PRICE CALCULATION

Customizable apparel may NOT be purchased without decoration fees.

The customized apparel price will be the combination of the base apparel price PLUS decoration fees, and then REDUCED by quantity and other discounts.

A print price table can be found in the Zwik Designer program (click icon/tab labeled “PRODUCT”, then on link labeled “Details” in box labeled “Printing”.

QUANTITY DISCOUNTS

ALL colors and sizes of the same SKU with the same custom decoration SHALL APPLY toward the quantity discount level.

ZWIK DESIGNER - customization tool

User designs may be uploaded, created, and/or edited in the Zwik Designer online product customization tool. 

If you are having trouble using the Zwik Designer tool, you may:

  1. Click: Help/Zwik Designer
  2. Bypass the Zwik Designer tool and request a quote or place an order with a human at [email protected]  Please attach your graphic files to your email.
  3. Use our Contact us form for any questions or problems about using the Zwik Designer online tool.

EMAIL GRAPHIC FILE - for quote or order

Q:   Can I email a request for a quote or to place an order, including a graphic file, rather than use the Zwik Designer?
A:   YES. To either request a quote or place an order, as an alternative to using the Zwik Designer tool, you may submit your graphic files by email to [email protected] with your requirements.  We can accept many (but not all) file formats. Preferred vector formats are SVG and PDF. Bitmap files should be at least 300dpi. Preferred bitmap formats include PNG, JPG, JPEG, and TIFF (RGB color).

PRINT METHODS

Unless otherwise agreed to between buyer and Zwik prior to the production of an order (typically by specific customer request) Zwik shall determine, at its discretion, the printing method utilized for any specific order.

Item quantity, decoration colors and design complexity are the primary determinative factors affecting print method selection.

Print methods we utilize all meet a minimum standard of quality in detail, color, and washability (durability).  They will differ in the “hand” or feel of the print, including thickness and stiffness, much of which is personal preference.  Please let us know if you have any questions on print methods when you place your order.

Print method options include, but are not limited to:

  • Screen Printing (Silkscreen, Serigraph)
  • HTV (Heat Transfer Vinyl)
  • WTL (White Toner Laser)
  • DTG (Direct to Garment)
  • Plastisol Transfer
  • Dye Sublimation
  • Other heat transfer methods
  • Crayon (no, just kidding)

WASH INSTRUCTIONS

You can expect your Zwik printed garment to have the washability and durability of similar products in its category.  You can extend the life of your printed garment by washing it inside out on delicate cycle and tumbling dry, low heat.

SHIPPING & HANDLING COSTS

Q:  How are shipping and handling costs CALCULATED?
A:  Currently, shipping and handling costs are $4.95 per order, regardless of size.

ZWIK TRIVIA

Q:  Is it true that the name “Zwik” would be considered “freaky deaky Dutch” by Austin Powers?
A:  Here is that answer.