Help/FAQs

Help/FAQs

Printing more than one side from the BASICS Collection?
Use the multi-placement coupon code to save!
Customizable Apparel:
  • BASICS – NO minimum
  • BIG Catalog – Orders under $100 (blank product) are subject to a $30 surcharge.  
  
Ready-to-Wear (RTW) Apparel:  NO minimum
Embroidery:  The embroidery minimum is by number of pieces rather than dollar amount.  
Custom DTF Transfers:  NO minimum
 

SUBMITTING ARTWORK

SUBMIT ARTWORK FOR QUOTE

To get a price quote, please use the Quote Request & Upload Form.

IMAGE RESOLUTION & FILE FORMAT

Preferred file formats are SVG or PNG.  Other formats will be accepted, including PDF, JPG, JPEG, TIF, and TIFF. 

Bitmap files are recommended to be 300ppi resolution at the enlarged printed size for print image to be of the highest quality.  That means, for example, if your image is going to be 8″ x 10″, then the pixel dimensions you should find in file properties would be (8″ x 300ppi) x (10″ x 300ppi) = 2400 x 3000 pixel dimension for the highest quality.

If you are unsure about resolution or any aspect of your artwork, PLEASE ASK!

SUBMIT ARTWORK – BASICS COLLECTION PURCHASE
If you are ordering from BASICS, then Zwik Designer will be the normal process to submit your artwork.  However, for various reasons you may decide you prefer to use the Quote Request & Upload Form.  In that case, use the dummy image placeholder(s) in Zwik Designer so that  printing costs can be properly calculated for the order (refer to Zwik Designer – HELP). 
SUBMIT ARTWORK – BIG CATALOG PURCHASE

If you are ordering from the BIG Catalog and, therefore, using the Quote Request & Upload Form, you may easily upload your artwork there.  However, if you would like to use Zwik Designer as a design tool, then select the Universal Template as your product (free shopping cart checkout), then submit that for your artwork ONLY, and follow the rest of the BIG Catalog process for the rest of your order specifications.

SUBMIT ARTWORK – DTF PRINTS
When selecting DTF item to put in shopping cart, you will be able to select the option to either use Zwik Designer or use the upload form (may also email, but not preferred).

ZWIK DESIGNER

Zwik Designer serves 2 general functions

  1. A customization tool where your artwork can be created, imported and edited
  2. The ordering vehicle for items from our BASICS Collection which captures
    • Blank Product Style (SKU)
    • Quantities
    • Colors
    • Sizes
    • Printing Information
    • Price Calculation – of all the above for the item being ordered
For more information, a usage guide, and FAQ’s – HELP: Zwik Designer 

 SHIPPING, HANDLING, PICKUP

WE SHIP TO ANYWHERE IN THE U.S.A.

Ships from Chicagoland

SHIPPING & HANDLING COST
  • Custom Apparel & Accessories – FREE Shipping
  • Ready to Wear – FREE Shipping
  • DTF Transfer Film – Flat $12.45 per order, any quantity
LOCAL PICKUP

We are located in Palatine, Illinois. We do not have a public space – local pickup may be arranged by APPOINTMENT ONLY by contacting support (may be subject to a small handling fee).

TRACKING

Shipment tracking information will be emailed and posted to your Zwik.com account.

Help with finding your size can be found here.
Information about normal color variations can be found here.

PRINT METHODS

Unless specifically selected or otherwise agreed to, Zwik shall determine, at our discretion, the most appropriate printing method for any specific job order.  Typical print methods include screen printing, DTF, HTV and sublimation.  We also can handle large embroidery orders.

Factors that affect print method selection include production quantity and efficiency, number of colors, type of colors, design complexity/detail, and materials availability.

Print methods we utilize meet or exceed quality standards of detail, color, feel, washability and durability.  Various print methods may differ from each other in some characteristics

Print methods include (but are not limited to):

  • Screen Printing (Silkscreen, Serigraph)
  • HTV (Heat Transfer Vinyl)
  • Dye Sublimation
  • DTF (Direct to Film, Digital Transfer Film)
  • WTL (White Toner Laser)
  • DTG (Direct to Garment)
  • Plastisol Transfer
  • Other heat transfer methods
  • Crayon (no, just kidding, but we’ve done some nice stencil painted shirts)
embroidery

WASH INSTRUCTIONS (for maximum wear)

You can expect your Zwik printed garment to have the washability and durability of similar products.  The life of your printed garment can be extended and maximized by following these wash procedures:

  • Machine wash cold, inside out, with like colors
  • Mild detergent, do not bleach
  • Tumble dry, low heat
  • Do not iron decoration

Freaky Deaky Zwik Trivia

Q:  Is it true that the name “Zwik” would be considered “freaky deaky Dutch” by Austin Powers?
A:  Answer

Copyright and Trademark Complaints

Q:  How do I complain about an intellectual property violation?
A:  We endeavor to prevent unauthorized use of copyrights and trademarks.  Unfortunately, it is difficult to prevent them all with artwork presented to us from outside sources.  Please contact us with any issues and we will work in good faith to remedy them.
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