Help/FAQs

Help/FAQs

SHIPPING & HANDLING, PICKUP

SHIPPING 

  • FREE S/H for all orders over $150.
  • Apparel & Accessories: Starting around $4.95 for most USPS First Class (under 1 pound) shipments, we try to approximate your S/H charge close to the carrier’s ACTUAL COST, without extra profit built in.  It is an estimation, and accuracy will vary.
  • DTF Transfer Film:  $12.45 per order S/H, regardless of quantity. USPS Priority is typical shipping method for packages over 1 pound, First Class under 1 pound. 

PICKUP

We are located in Palatine, Illinois.  We do not have a public space.  Order pickups may be arranged by APPOINTMENT ONLY by contacting support. Pickups may be subject to a handling fee.  

TRACKING

After shipping, there may be a delay in our manually posting the tracking data to your account.

PRICING & DISCOUNTS

QUANTITY DISCOUNT PRICING

Quantity discounts can be found directly in the printing prices, and therefore also reflected in the combined total of blank items plus printing.  Blank items are already deeply discounted across all quantities.
  • Basics apparel may NOT be purchased independently of decoration fees.   The Zwik Designer tool and shopping cart will display the COMBINED price of blank product and printing/decorating fees. (Zwik Designer will display the blank item price, the printing price calculation, AND combined price in different areas of the program.)
  • BIG Catalog orders will be 2 separate orders. One for the blank apparel order and one for the printing order (whether placed through Zwik Designer or through customer service).

PRINT PRICING

  • The price table for just the printing of apparel and accessories can be found in the Zwik Designer program (product tab, then click on “Details” for print price table).
  • Printing more than one side?  Get discounts at checkout on multi-location print placements (e.g. front AND back), see coupon codes.
  • Custom DTF transfer pricing is here.
Customizable Apparel:
  • BASICS – NO minimum
  • BIG Catalog – $100 minimum purchase, huge selection, lowest prices
Ready-to-Wear (RTW) Apparel:  NO minimum

Custom DTF Transfers:  NO minimum

 

PRODUCT SELECTION & AVAILABILITY

If you don’t see an item you are looking for, contact us and we will do our best to find it.  We have broad access to a wide variety of printable blank styles and major brands at great prices.  We can order from most major distributors with fast delivery.

Sizing information can be found here.
Color information can be found here and more under Terms & Conditions.

ZWIK DESIGNER - Customization Tool

User designs may be created, uploaded, and edited in the Zwik Designer customization tool that can be opened after selecting a product to customize. 

Options for Zwik Designer help:

  1. Click: Help for Zwik Designer
  2. Use our Contact us form for any questions or problems about using the Zwik Designer online tool.
Bypass the Zwik Designer tool and request a quote or place an order with a human at support@zwik.com.  Please attach your graphic files to your email. To bypass Zwik Designer screen, just enter text on image that image is being emailed

EMAIL GRAPHICS FILE (ORDER or QUOTE)

Q:   Can I email a quote request, including artwork?

A:  Yes

Q:   Can I email artwork for an order, instead of uploading through Zwik Designer?

A:  Yes (but read relevant instructions below).

EMAILING ARTWORK

Basics Collection – Use Zwik Designer placeholder to place order and separately email artwork

If you are purchasing an item from our Basics collection you may email your artwork as an alternative to uploading your file.  However, you still must go through Zwik Designer to properly calculate pricing and place your order by using a placeholder image.

While in Zwik Designer, just use the graphic placeholder image for each print location in the design mockup in order to properly calculate pricing.  The placeholder image can be found under the “images” tab (where the “upload” button can also be found).

BIG Catalog – Options to place order while emailing artwork
  • You can work with our customer support to entirely arrange your order, emailing artwork (easiest).
  • You can use Zwik Designer just to see the print price calculation and then arrange and place your order through customer service.
  • You can use Zwik Designer for print price calculation AND to also place order your while also emailing your artwork.
General use of Zwik Designer with image placeholder (separately emailing artwork)

To use Zwik Designer without uploading your artwork (emailing instead), use the artwork placeholder image under the “images” tab in place of your graphics in each print location. Email your actual artwork to us separately.

Custom DTF Prints – Email button

Just use “email” button when selecting item to add to cart.

Emailed Artwork Submission Requirements

Submit your graphic files by email to support@zwik.com with your order specifications.  We can accept most file formats. Preferred vector formats are SVG and PDF.  Preferred bitmap formats include PNG, JPG, and JPEG.  Bitmap files are recommended to be 300ppi resolution at the enlarged printed size for the highest quality results, or at least  200ppi resolution for good results.  Quality of product results from original images below 200ppi is at buyer’s risk.  If you are not sure about resolution, ASK!

Save Money Tip:  If printing more than one side, use the multi-placement coupon code when checking out.

PRINT METHODS

Unless otherwise agreed to between buyer and Zwik prior to the production of an order (typically by specific customer request) Zwik shall determine, at its discretion, the best printing method to be utilized for any specific job order.

Factors that affect print method selection include quantity, number of colors, type of colors, and design complexity/detail.

Print methods we utilize meet a minimum standard of quality in detail, color, and washability/durability.  Characteristics may differ from each other in ways such as the “hand” or feel of the print.  Please let us know if you have a print method preference or questions when you place your order (before it is printed).

Print methods include (but are not limited to):

  • Screen Printing (Silkscreen, Serigraph)
  • HTV (Heat Transfer Vinyl)
  • Dye Sublimation
  • DTF (Direct to Film, Digital Transfer Film)
  • WTL (White Toner Laser)
  • DTG (Direct to Garment)
  • Plastisol Transfer
  • Other heat transfer methods
  • Crayon (no, just kidding, but we’ve done some nice stencil painted shirts)

WASH INSTRUCTIONS (for maximum wear)

You can expect your Zwik printed garment to have the washability and durability of similar products.  The life of your printed garment can be extended and maximized by following these wash procedures:

  • Machine wash cold, inside out, with like colors
  • Mild detergent, do not bleach
  • Tumble dry, low heat
  • Do not iron decoration

Freaky Deaky Zwik

Q:  Is it true that the name “Zwik” would be considered “freaky deaky Dutch” by Austin Powers?
A:  Answer

Copyright and Trademark Complaints

Q:  How do I complain about an intellectual property violation?
A:  We endeavor to prevent unauthorized use of copyrights and trademarks.  Unfortunately, it is difficult to prevent them all.  Please contact us with any issues and we will work in good faith to remedy them.