Help/FAQs
Use our Request Quote & Upload Form to request quotes. For BIG Catalog purchases, please also submit the product inquiry from the BIG Catalog shopping cart, and our support team will match together the information to respond.
- BASICS – NO minimum
- BIG Catalog – Orders under $150 of blank merchandise (before adding printing costs) are subject to a $30 surcharge. This is due to the lower efficiency of processing smaller orders.
Custom DTF Transfers: NO minimum
BASICS – printing prices: The price table for printing for the BASICS collection can be found in the Zwik Designer application (go to the “Product” tab in Zwik Designer menu, then click on “Details” for print price table). After color, quantity, sizes, and artwork placements are entered, Zwik Designer will automatically calculate finished product prices (see next paragraph regarding discounts).
BASICS – printing more than one side? Use coupon code at checkout on multi-location print placements (e.g. front, back, sleeve AND back) can be found here (applies to BASICS).
BIG Catalog – pricing including both product and printing, is provided by email as a custom quote (refer to the BIG Catalog process).
Custom DTF transfer prints – pricing is found here.
Coupon Codes, Promos, & Deals – can be found here.
IMAGE RESOLUTION & FILE FORMAT
Preferred file formats are SVG or PNG. Many other formats will be accepted, including PDF, JPG, JPEG, TIF, and TIFF.
Bitmap files are recommended to be 300ppi resolution at the enlarged printed size for print image to be of the highest quality. That means, for example, if your image is going to be 8″ x 10″, then the pixel dimensions you should find in file properties would be (8″ x 300ppi) x (10″ x 300ppi) = 2400 x 3000 pixel dimension for highest quality.
If you are unsure about resolution or any aspect of your artwork, PLEASE ASK!
SUBMIT ARTWORK FOR BASICS COLLECTION PURCHASE
If you are ordering from BASICS, then Zwik Designer will be the normal process to submit your artwork. However, for various reasons you may decide your better way is to use the Quote Request & Upload Form. In that case, use the dummy image placeholder(s) in Zwik Designer so that printing costs can be properly calculated for the order (refer to Zwik Designer FAQ).
SUBMIT ARTWORK FOR BIG CATALOG PURCHASE
If you are ordering from the BIG Catalog, the the Quote Request & Upload Form is the normal process to submit artwork. However, if you would like to use Zwik Designer as a design tool, then also use it as your method to upload your design for your quote request. Use the “universal template” (refer to Zwik Designer FAQ – “universal template”).
SUBMIT ARTWORK FOR DTF PRINTS
When selecting DTF item to put in shopping cart, you will be able to select the option to either use Zwik Designer or use the upload form (may also email, but not preferred).
SUBMIT ARTWORK FOR QUOTE
For quotes, please use the Quote Request & Upload Form.
Users’ designs may be created, uploaded, and edited in the Zwik Designer customization tool.
- View the Zwik Designer Tour when you open the application. If it does not show up, the “do not show again” option may be selected, and will reset to open the tour if you clear your cookies and cache (or open incognito).
- Click Help: Zwik Designer Tool here or under the website main menu.
- There is a limited amount information under the “help” menu INSIDE Zwik Designer.
- Use our Contact form for any questions or problems .
Below are several use cases (scenarios) related to Zwik Designer.
1) Import your existing graphics into Zwik Designer
To import your pre-existing artwork into Zwik Designer, find the “Upload” button under the “Images” menu tab. Your design may then be edited in Zwik Designer.
2) Using Zwik Designer to place a BASICS order, but not to submit your existing artwork
Complete your order in Zwik Designer by using the dummy image placeholder(s) there instead of your actual design, so that the printing charges can be properly calculated. Then, just use our easy Quote Request & Upload Form to transmit your artwork.
The image placeholder can be found with the “Library” button, under the “Images” menu tab in Zwik Designer. Place one image on each side being printed.
3) Using Zwik Designer as a design tool, then use as an alternative to the upload form (e.g. a BIG Catalog purchase).
Use Zwik Designer’s Universal Template.
The universal/generic template may be used to design for ANY product. It can be used instead of our Upload Form if you do not have ready artwork, and would like to use Zwik Designer to create and/or edit your design.
Your artwork is submitted to our support team through the shopping cart checkout process. There is NO cost associated with submitting artwork with this item
There are 4 template pages available in this item.
Scroll through the available views (“stages”) from within Zwik Designer to use most appropriate universal/generic/blank template (the icon button is on the right side of the design space) .
- Rectangular Portrait
- Rectangular Landscape
- Generic Shirt Front
- Generic Shirt Back
-
Zwik Designer - Universal TemplateUNIVERSAL TEMPLATE – Design for unspecified blank product.
$0.00Open Zwik Designer with a universal/generic template for BIG Catalog or DTF Transfer products without specifying the blank product.
Click above to proceed to Zwik Designer
SHIPPING/HANDLING
- FREE S/H for orders over $150.
- Apparel & Accessories: We estimate the actual carrier shipping charge, and pass the cost through without markup. We will NOT shock you after you’ve made it all the way through checkout with an inflated charge. Please let us know if you experience any issues with our calculation. Shipping charges start around $4.95 for USPS First Class shipments (under 1 pound).
- DTF Transfer Film: Flat $12.45 per order S/H, regardless of quantity. USPS Priority is the typical shipping method for packages over 1 pound, First Class under 1 pound.
PICKUP
We are located in Palatine, Illinois. We do not have a public space. Order pickups may be arranged by APPOINTMENT ONLY by contacting support and may be subject to a handling fee (it is more convenient for us to ship).
TRACKING
After we ship, there may be a delay in our manually posting the tracking data to your account.
Unless otherwise agreed to between buyer and Zwik prior to the production of an order (typically by specific customer request) Zwik shall determine, at its discretion, the best printing method to be utilized for any specific job order. Typical print methods are DTF, HTV and sublimation.
Factors that affect print method selection include quantity, number of colors, type of colors, and design complexity/detail.
Print methods we utilize meet a minimum standard of quality in detail, color, and washability/durability. Characteristics may differ from each other in ways such as the “hand” or feel of the print. Please let us know if you have a print method preference or questions when you place your order (before it is printed).
Print methods include (but are not limited to):
- Screen Printing (Silkscreen, Serigraph)
- HTV (Heat Transfer Vinyl)
- Dye Sublimation
- DTF (Direct to Film, Digital Transfer Film)
- WTL (White Toner Laser)
- DTG (Direct to Garment)
- Plastisol Transfer
- Other heat transfer methods
- Crayon (no, just kidding, but we’ve done some nice stencil painted shirts)
You can expect your Zwik printed garment to have the washability and durability of similar products. The life of your printed garment can be extended and maximized by following these wash procedures:
- Machine wash cold, inside out, with like colors
- Mild detergent, do not bleach
- Tumble dry, low heat
- Do not iron decoration
Freaky Deaky Zwik
Copyright and Trademark Complaints
- rectangular portrait
- rectangular landscape
- generic shirt front
- generic shirt back
-
Zwik Designer - Universal Template
UNIVERSAL TEMPLATE – Design for unspecified blank product.
$0.00Open Zwik Designer with a universal/generic template for BIG Catalog or DTF Transfer products without specifying the blank product.
Click above to proceed to Zwik Designer