Help/FAQs

TABLE OF CONTENTS

Customizable items:  Items that have minimum order requirements are for all colors and sizes COMBINED of that specific style (SKU).  Items that do NOT require a minimum order can be found here.
Ready-to-wear:  RTW items do NOT require a minimum order.

PRODUCT SELECTION & AVAILABILITY

If you don’t see an item you are looking for, contact us and we will do our best to find it.  We have broad access to a wide variety of printable blank styles and major brands at great prices.  We can order from most major distributors with fast delivery.

Sizing charts and information can be found here.

PRICE CALCULATION & QUANTITY DISCOUNTS

PRICE CALCULATION

Customizable apparel may NOT be purchased without decoration fees (except for special circumstances).

The customized apparel price will be the combination of the base apparel price PLUS decoration fees, and then REDUCED by quantity and other discounts.

A print price table can be found in the Zwik Designer program (click icon/tab labeled “PRODUCT”, then on link labeled “Details” in box labeled “Printing”.

QUANTITY DISCOUNTS

ALL colors and sizes of the same SKU with the same custom decoration SHALL APPLY toward the quantity discount level.

ZWIK DESIGNER - customization tool

User designs may be created, uploaded, and edited in the Zwik Designer customization tool that can be opened after selecting a product to customize. 

Options for Zwik Designer help:

  1. Click: Help for Zwik Designer
  2. Use our Contact us form for any questions or problems about using the Zwik Designer online tool.
  3. Bypass the Zwik Designer tool and request a quote or place an order with a human at [email protected]  Please attach your graphic files to your email.

EMAIL GRAPHIC FILE - for quote or order

Q:   Can I email a request for a quote or to place an order, including a graphic file, rather than use the Zwik Designer?
A:   YES.  You may submit your graphic files by email to [email protected] with your requirements.  We can accept most file formats. Preferred vector formats are SVG and PDF. Bitmap files should be at least 300dpi. Preferred bitmap formats include PNG, JPG, JPEG, and TIFF (RGB color).

PRINT METHODS

Unless otherwise agreed to between buyer and Zwik prior to the production of an order (typically by specific customer request) Zwik shall determine, at its discretion, the printing method utilized for any specific order.

Item quantity, decoration colors and design complexity are the primary determinative factors affecting print method selection.

Print methods we utilize all meet a minimum standard of quality in detail, color, and washability (durability).  They will differ in the “hand” or feel of the print, including thickness and stiffness, much of which is personal preference.  Please let us know if you have any questions on print methods when you place your order.

Print method options include, but are not limited to:

  • Screen Printing (Silkscreen, Serigraph)
  • HTV (Heat Transfer Vinyl)
  • WTL (White Toner Laser)
  • DTG (Direct to Garment)
  • Plastisol Transfer
  • Dye Sublimation
  • Other heat transfer methods
  • Crayon (no, just kidding)

WASH INSTRUCTIONS

You can expect your Zwik printed garment to have the washability and durability of similar products in its category.  You can extend the life of your printed garment by machine washing inside out, cold water.  Do not bleach.  Tumble dry, low heat.  Do not hot iron directly on design.

SHIPPING & HANDLING COSTS

Q:  How are shipping and handling costs CALCULATED?

A:  Currently, shipping and handling costs are only $4.95 per order, regardless of order size.

ZWIK TRIVIA

Q:  Is it true that the name “Zwik” would be considered “freaky deaky Dutch” by Austin Powers?
A:  Here is that answer.