Help/FAQs

Help/FAQs

SHIPPING & HANDLING, PICKUP

SHIPPING/HANDLING

  • FREE S/H for all orders over $150.
  • Apparel & Accessories: Starting around $4.95 for most USPS First Class shipments (under 1 pound).  We approximate your shipping charge close to our carrier’s ACTUAL COST, without profit built in.  It is an estimation, and accuracy will vary.
  • DTF Transfer Film:  Flat $12.45 per order S/H, regardless of quantity. USPS Priority is typical shipping method for packages over 1 pound, First Class under 1 pound. 

PICKUP

We are located in Palatine, Illinois.  We do not have a public space.  Order pickups may be arranged by APPOINTMENT ONLY by contacting support. Pickups may be subject to a pickup handling fee.  

TRACKING

After shipping, there may be a delay in our manually posting the tracking data to your account.

PRICING & DISCOUNTS

QUANTITY DISCOUNT PRICING

Quantity discounts can be found directly in the printing prices, and thereby also reflected in the combined total of blank items plus printing.  Blank items are already deeply discounted across all quantities.

  • Basics apparel may NOT be purchased independently of decoration fees.   The Zwik Designer tool and shopping cart will display the COMBINED price of blank product and printing/decorating fees. (Zwik Designer will display the blank item price, the printing price calculation, AND combined price in different areas of the program.)
  • BIG Catalog orders will be 2 separate orders. One for the blank apparel order and one for the printing order (whether placed through Zwik Designer or through customer service).

PRINT PRICING

  • The price table for just the printing of apparel and accessories can be found in the Zwik Designer program (product tab in menu, then click on “Details” for print price table).
  • Printing more than one side?  Get discounts at checkout on multi-location print placements (e.g. front AND back), see coupon codes.
  • Custom DTF transfer pricing is here.
Customizable Apparel:
  • BASICS – NO minimum
  • BIG Catalog – $100 minimum purchase, huge selection, lowest prices
Ready-to-Wear (RTW) Apparel:  NO minimum

Custom DTF Transfers:  NO minimum

 

PRODUCT SELECTION & AVAILABILITY

If you don’t see an item you are looking for, contact us and we will do our best to find it.  We have broad access to a wide variety of printable blank styles and major brands at great prices.  We can order from most major distributors with fast delivery.

Sizing information can be found here.
Color information can be found here and more under Terms & Conditions.

ZWIK DESIGNER - Customization Tool

User designs may be created, uploaded, and edited in the Zwik Designer customization tool that can be opened after selecting a product to customize. 

Options for Zwik Designer help:

  1. Click: Help for Zwik Designer
  2. Use our Contact us form for any questions or problems about using the Zwik Designer online tool.
Bypass the Zwik Designer tool and request a quote or place an order with a human at [email protected]  Please attach your graphic files to your email. To bypass Zwik Designer screen, just enter text on image that image is being emailed

UPLOAD GRAPHICS FILE

To upload your artwork through Zwik Designer, find the “Upload” button under the “Images” menu tab.  It may then be edited in Zwik Designer. 

Upload through ZD
Upload button location

MONEY SAVING TIP:  If printing more than one side, use the multi-placement coupon code when checking out.

EMAIL GRAPHICS FILE (For QUOTE or ORDER)

Q:   Can I email a quote request, including artwork?

A:  Yes

Q:   Can I just upload (not email) my graphic files when ordering?

A:   Yes, in Zwik Designer go to the “Images” tab in the menu and select “Upload” button (refer to “Upload” section below)

Q:   Can I email artwork for an order, instead of uploading or creating through Zwik Designer?

A:  Yes (read relevant instructions below).

Basics Collection – Use Zwik Designer placeholder to calculate pricing and place order when separately emailing artwork.

When ordering from our Basics collection and emailing artwork, you still must go through Zwik Designer to properly calculate pricing and place your order by using a placeholder image.

Placeholder in Zwik Designer
Placeholder in Zwik Designer

Use the graphic placeholder image for each print location in the design mockup that you are emailing in order to properly calculate pricing.  The placeholder image can be found under the “images” tab.

BIG Catalog – Options to place order while emailing artwork
  • You can work with our customer support directly to entirely arrange your order, emailing artwork (easiest).
  • You can use Zwik Designer just to see the print price calculation (Not saving or submitting.  Can select any random image in print locations just to calculate price.) and then arrange and place your printing order through customer service.
  • You can use Zwik Designer for print price calculation AND to place the printing part of your order through Zwik Designer, while separately emailing your artwork instead of uploading. (Use placeholder image in mockup print locations to properly calculate price.  Refer to screenshot above to locate placeholder image.)
Custom DTF Prints – Email button

Just use “email” button when selecting catalog item to add to cart (instead of uploading in Zwik Designer).

ARTWORK SUBMISSION REQUIREMENTS

Submit your graphic files by upload to Zwik Designer, or email to [email protected] with your order information.  We can accept most file formats. Preferred vector formats are SVG and PDF.  Preferred bitmap formats include PNG, JPG, JPEG, TIF, and TIFF.  Bitmap files are recommended to be 300ppi resolution at the enlarged size f top be printed for the highest quality results (or at least  200ppi resolution for good results).  The quality of product results from original images below 200ppi is at buyer’s risk.  If you are not sure about resolution, ASK FIRST!

PRINT METHODS

Unless otherwise agreed to between buyer and Zwik prior to the production of an order (typically by specific customer request) Zwik shall determine, at its discretion, the best printing method to be utilized for any specific job order.

Factors that affect print method selection include quantity, number of colors, type of colors, and design complexity/detail.

Print methods we utilize meet a minimum standard of quality in detail, color, and washability/durability.  Characteristics may differ from each other in ways such as the “hand” or feel of the print.  Please let us know if you have a print method preference or questions when you place your order (before it is printed).

Print methods include (but are not limited to):

  • Screen Printing (Silkscreen, Serigraph)
  • HTV (Heat Transfer Vinyl)
  • Dye Sublimation
  • DTF (Direct to Film, Digital Transfer Film)
  • WTL (White Toner Laser)
  • DTG (Direct to Garment)
  • Plastisol Transfer
  • Other heat transfer methods
  • Crayon (no, just kidding, but we’ve done some nice stencil painted shirts)

WASH INSTRUCTIONS (for maximum wear)

You can expect your Zwik printed garment to have the washability and durability of similar products.  The life of your printed garment can be extended and maximized by following these wash procedures:

  • Machine wash cold, inside out, with like colors
  • Mild detergent, do not bleach
  • Tumble dry, low heat
  • Do not iron decoration

Freaky Deaky Zwik

Q:  Is it true that the name “Zwik” would be considered “freaky deaky Dutch” by Austin Powers?
A:  Answer

Copyright and Trademark Complaints

Q:  How do I complain about an intellectual property violation?
A:  We endeavor to prevent unauthorized use of copyrights and trademarks.  Unfortunately, it is difficult to prevent them all.  Please contact us with any issues and we will work in good faith to remedy them.